How to get help with Nevua Booking, in the free version or PRO.
Before you ask
The docs explain every feature step by step. Two common problems already have an answer:
- Reminders arrive late, or not at all. WordPress runs scheduled tasks, such as reminders, only when someone visits your site, and none at all when WP-Cron is switched off. The System status on the Nevua dashboard shows when reminders last ran. For reminders on time, ask your host for a real cron job that calls
wp-cron.phpevery few minutes. - Your site is behind Cloudflare or a proxy. Nevua limits how often one visitor can book, by IP address. If every visitor shows the proxy’s address, see Troubleshooting for how to trust the proxy’s header.
Free version
Ask on the Nevua Booking forum on WordPress.org. Answers are public and help anyone with the same question.
PRO
Write to nevuateam@wpnevua.com, preferably from the email you bought with. To help us solve it faster, tell us:
- your site’s address;
- the Nevua version (on the Plugins screen) and the WordPress and PHP versions (in System status, on the Nevua dashboard);
- what you did, what you expected and what happened, with a screenshot if you can.
Never send passwords by email. We never ask for your site’s or your account’s password.
License, payment and refunds
Your license, invoices and renewal are in your Freemius account, which you can also reach from WordPress at Nevua → Plan. To ask for a refund, see the refund policy.